Customer Feedback Reports
Customer feedback is critical to helping NHS Property Services measure our performance and understand how we can improve customer experience.
Our annual reports share the results from our customer satisfaction (CSAT) surveys which are taken across a number of different touchpoints, including when customers contact the Customer Service Centre, after a case is closed and when using one of our NHS Open Space rooms.
We're also working with the Institute of Customer Service to survey a wider range of customers and gather their feedback to understand how we can continue to improve.
2024 Customer Feedback Report
This year we spoke with over 7,000 customers and patients. Gaining valuable insights that help us further improve our services, buildings and processes to enable excellent patient care.
Need to get in touch?
If you have any queries or would like to know more about how we gather customer feedback, please contact our Customer Service Centre.
