How we make a difference

As part of the NHS, we know how it works and understand the challenges our customers face. 

Whether that’s negotiating funding or keeping buildings compliant, we help our customers navigate the system more easily. Last year, we unlocked more than £150 million for them to reinvest or reimagine their spaces.

With over 5,500 experts, our local teams make the real difference by understanding individual estates and communities. Looking after thousands of NHS buildings means we’ve seen the full range of estates projects that our NHS needs.

In fact, we’ve completed over 330 refurbishments or new builds in recent years - each one giving us new insights and ideas to help transform estates while keeping costs down and patients safe.

From estate strategy to town planning and cleaning, through to selling inefficient assets and reinvesting the proceeds, our end-to-end service can support every life stage of an NHS building. Saving significant costs and removing the hassle of managing multiple providers, so our customers can spend more time delivering the best patient care.

Well-cared-for patients need well-cared-for buildings. As the NHS’ main estates partner, that’s where we come in.

Since 2017, for example, we’ve partnered with our customers to reduce vacant space by 140,000m2 – saving the NHS almost £60m. And we’re using property and population data and insights to support their long-term NHS estates strategies and then helping to deliver on them too. 

Because we’re part of the NHS, every penny stays within the health system and is reinvested across the NHS. That way we can continue to focus on delivering brilliant service and building an NHS estate that’s fit for the future.