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Accessing NHS buildings

We’ve partnered with AccessAble to provide accessibility reports for more than 380 of our NHS buildings across England to help you prepare and feel as relaxed as possible when visiting one of our hospitals, health centres or GP practices.

380

accessibility guides for our properties

1,000s

of pieces of information in each guide

35,000

people have used our guides in 2022

c.3,000

properties in our portfolio

Feel confident visiting one of our buildings

Whether you have a physical disability, anxiety about visiting a new place or just want to know what to expect, we are committed to ensuring that our NHS buildings are accessible to everyone. Having detailed and accurate information about the building you are going to visit is the first step in doing this.

AccessAble has undertaken in-person surveys of over 380 of our buildings to create online user guides that provide detailed information on a range of accessibility criteria to help you plan and prepare accordingly before visiting one of our buildings.

View the guides on our 'Property Search' webpage or visit AccessAble's website.

How could the guides help you?

Ross Hovey

Ross is a full time wheelchair user with Spinal Muscular Atrophy and the guides give him confidence and make him feel less anxious.
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Sassy Wyatt

Sassy is totally blind and the AccessAble guides give her autonomy in attending medical appointments.
Read More

Dan White

Dan's daughter has spina bifida, hydrocephalus and PDA autism. As her carer, Dan uses the guides to plan their hospital trips to map to save time and stress.
Read More

What information is in an accessibility guide?

The guides include facts, figures and photographs that tell you all about options, car parking facilities, main entrance access as well as different features about getting around the building including walking distances to toilets, fixtures and fittings, signage, style of handrails, wall colour, hearing assistance and lighting.

Each guide contains over 1,000 pieces of information. View the guides on our 'Property Search' webpage or visit AccessAble's website.

Get your AccessAble guide

We’ve worked with AccessAble to produce accessibility guides for 380 of our NHS buildings.

To find out if we have a guide for a building you’re visiting, visit the 'property search' page of our website and select the checkbox that says 'Only include properties which have an AccessAble report available.'

Find a guide

Have a question?

If you'd like to know more about our partnership with AccessAble, contact our Customer Support Centre.

Get in touch