We aim to provide the best possible service at all times but occasionally things do go wrong. When this happens, we will do our best to put them right. If you are unhappy with our services or our facilities, we encourage you to contact us as soon as possible so that we can take action.
Do you have a Connect account?
If you're a customer with a Connect account, log in to make your complaint. Find out more and get access at www.property.nhs.uk/connect
Log in to Connect
Phone
0808 196 2045 (8am-6pm Monday to Friday)
Write
NHS Property Services, Regent House, Heaton Lane, Stockport, Cheshire, SK4 1BS
How we handle complaints
We want you to know that when you share your thoughts and concerns with us, we really listen. Your feedback is helpful for us to improve our services. Once we get your complaint, we'll send you a written acknowledgment within two working days.
Your complaint will be personally handled by a dedicated member of our team, who will keep you updated about what's happening. We try to resolve all complaints within 20 working days, but if we can sort it out sooner, we'll let you know. If it takes a bit longer, we'll keep you posted on why and when you can expect a reply.
Thanks for helping us improve by sharing your feedback!
How we resolve complaints
Our main goal is to address and resolve your concerns to your satisfaction. As we move forward, you will receive a detailed written response from us. This response will outline the investigation we conducted into the issues you raised and any actions we plan to take as a result.
If, after reviewing our response, you still feel that your complaint hasn't been fully resolved, you can escalate the matter to a manager. Just contact us using the Customer Service details provided above, and we'll make sure your concerns are addressed promptly.
Download our policy
Make a complaint
