We've updated your Customer Occupancy Handbook (previously known as the Occupier Handbook) to make it simpler and easier to understand.
This handbook explains what your responsibilities are as a customer in one of our buildings and what we'll look after for you.
Your guide to occupying an NHS Property Services building
Read this handbook for information on:
- Your rent, bills and occupancy agreements
- How to request changes to your space
- Staying safe in your buildings - including fire safety guidance
- How to contact us for support
Please take the time to read this handbook as it can help answer any questions you have about your building.
We welcome your feedback and encourage you to get in touch with your comments and what you would like to see in future editions.
Please note a separate handbook will be issued for PFI properties.
Read the handbookWant to know more?
To find out more about our buildings and occupation agreements, contact our Customer Service Centre.